Many people are getting the error “you cannot add a bank account at this time” whenever they try to add Payoneer’s US Payment Service Account (formerly Virtual Account) to their PayPal accounts.
I am getting a lot of queries about this US Payment Service error and thought of writing up a quick blog post with a solution to this.
Update: 4th July, 2013: After writing this post, many people gave their experiences with the problem on the comments section. I have added information to reflect the best way to fix the issue.
Why am I being told – you cannot add a bank account at this time?
According to PayPal, their systems are undergoing an upgrade that is causing this problem. Therefore, there is no cause for alarm and there are no issues with PayPal and Payoneer.
How do I solve this and enter my US Payment Service Details?
The answer is simple, contact PayPal support.
Read carefully – How to effectively contact PayPal about this issue
The first and simplest method is to call PayPal support. It costs Sh. 3 per minute to call the US at this time (date above). PayPal will sort out the whole issue via the phone. Check out his comment.
A follower of FreelancerKenya called PayPal support and shares his experience on the comments. This link will lead will take you straight to his comment.
A friend called Timothy experienced this issue, informed me and we worked closely to get it fixed. You can see his detailed comment on the comments section below.
He used the straight forward method of emailing PayPal; logging in to PayPal, clicking on “Contact Us” at the bottom of page then clicking on “Send Us”. Eventually, he entered the option for bank account. The series of images below show his path.
This is where one is taken after clicking “Contact Us”
You’re asked to choose a topic. This is the default topic you can choose.
This method brings in the automated response below:
The same response will come regardless of how many times you do it.
When you get here, go ahead and reply to the automated response via email and they’ll sort you out. Don’t make the same request on the online form.
Simply use a different path that doesn’t directly take you to the bank account option and thus the auto-generated response. Go to the contact page using the steps above then when you get to the topics part, choose the ones on the image below.
After that, simply type in your query and you will not get an automatic response.
You can simply state that you are trying to add the US bank account from Payoneer but it’s not working.
In a few hours, you’ll be able to add your US Payment Service details and all will work well as usual. I believe PayPal is doing its best to fix this issue and all will be well in no time.
Did you experience this US Payment Service error? Have the steps above resolved it? How’s your experience so far with this service? As usual, let’s talk in the comments!