• Home
  • About
  • Freelance Writing Course
  • Our Services
  • How I Can Help You
  • Blog
  • Contact

FreelancerKenya

Helping You to Make Money Online in Kenya

Has The Equity PayPal Withdrawal Method Stalled?

Last Updated on November 24, 2017 By Walter Akolo 62 Comments

Update: 24th November, 2017. Equity Bank stopped the method below and now uses an even better one. Click here to check it out.

Update: 16th Nov, 2013. This withdrawal method is back to normal. Here is Equity’s official position on the PayPal withdrawal delays.

PayPal to Equity

Image Credit: Equity Bank

When Equity Bank first introduced their PayPal withdrawal method, I did a blog post and titled it Equity Bank Joins the PayPal Withdrawal Race – Deal or No Deal?.

By then, my hope was that this was not going to be a similar case with NationHela which was widely publicized but soon became unreliable and was eventually called off. I personally tested the Equity method and confirmed that it worked.

However, from reports that I am getting on my blog comments and social media, people are wondering if this method has stalled. People who withdrew their cash on 29th October have not received any money yet, a whole 14 days later (at the time of writing).

Below are some of the comments I’ve been receiving. Click on a comment to see exactly where it was originally posted:

The promised 5-8 days for paypal withdrawal does not work. I have been waiting two weeks now @KeEquityBank @FreelancerKenya

— Milli (@mnjue) November 12, 2013

 Equity PayPal withdrawal delay

Equity PayPal Withdrawal Problem

Delays With PayPal to Equity WithdrawalDelays withdrawing from PayPal to Equity My advice is that you avoid using this method till this problem is cleared.   In recent news, there was also a problem withdrawing money using a Payoneer on Equity Bank ATMs. This had a wide response in my Facebook page as seen below:

Post by FreelancerKenya.

The best alternatives you can use to withdraw your money from PayPal are currently Payoneer or ePay-Kenya. It is my hope that the Equity PayPal withdrawal method will be fixed soon. I love Equity Bank but believe they should upgrade their systems and customer care on this. Have you encountered any of these issues? What do you think is happening? Feel free to drop a comment below.

  • Email
  • Twitter
  • Facebook
  • WhatsApp
  • More
  • Pinterest
  • Print
  • LinkedIn
  • Reddit
  • Pocket
    

About Walter Akolo

I'm a freelance writer, blogger, trainer, and internet marketer. My joy is to see you making money online. Feel free to browse around and leave a comment. I strive to reply to all queries. You can also follow me on Facebook and Twitter .

Comments

  1. dennis says

    May 1, 2014 at 6:20 pm

    Hello. is Equity still withdrawal money from paypal well. I used it once in August 2013. My Payoneer card was swallowed last week with KCB and they told me they want to take the card to the issuing company. I got bored but not devastated because there are other means. Now I want to comeback to equity.

    Reply
    • Walter Akolo says

      May 2, 2014 at 3:24 pm

      Hi Dennis,

      Yes, Equity works perfectly. I used them last week without issues.

      Thanks

      Reply
  2. David says

    January 6, 2014 at 12:24 pm

    does payoneer really works as its clear now that equity has some of its inconveniences with many kenyans trying to get their cash?? and also what documents should i have to have to open the payoneer account??

    Reply
    • Walter Akolo says

      January 6, 2014 at 3:33 pm

      Yes, Payoneer works perfectly David. You don’t need documents, just click here to sign up https://freelancerkenya.com/go/payoneer. Give them your P.O Box on email when they approve you.

      Reply
  3. David says

    January 6, 2014 at 12:21 pm

    does payoneer really works as its clear now that equity has some of its inconveniences with many kenyans trying to get their cash??

    Reply
    • Walter Akolo says

      January 6, 2014 at 3:33 pm

      Yes, Payoneer works perfectly and is one of the most consistent.

      Reply
      • David says

        January 25, 2014 at 12:31 pm

        1.walter niaje,I have used used your link to apply for payoneer,how long will it take?
        2.I have applied for a paypal account but not verified bcoz my cards are not ready,can anyone using palpal send me money with their accounts?and finally
        3.how much does Nation hela,i&m cards cost and how long does it take to receive the card?
        thanks alot
        David

        Reply
        • Walter Akolo says

          January 26, 2014 at 2:12 am

          Vipi David

          1. Thanks for using my Payoneer link, it will take 3 to 4 weeks.

          2. Yes, someone can send you PayPal cash. However, I believe you’ll only be able to withdraw up to $500

          3. Last I checked NationHela cards were going for Sh. 500. I am not sure of their current price. This one is activated immediately.

          Thanks,

          Reply
  4. marvin says

    December 23, 2013 at 11:38 pm

    I gave up on the service and from the look of things i am going for the payoneer card.Kwanza the 8 days clearance time is too long for some us who need the money asap.Also connecting my equity and paypal acs was never successful given they told me that i had to change my primary paypal address to a gmail one and link a new Equity Visa enabled card to my paypal ac…..after all this still nothing….they are not ready to offer the service!

    Reply
    • Walter Akolo says

      December 24, 2013 at 3:01 am

      Hi Marvin,

      Sorry for the challenges faced.

      That gmail thing is hilarious. Some of those guys don’t know much about their PayPal service.

      Anyway, you can keep trying their customer care and yes, feel free to use the Payoneer card.

      Cheers!

      Reply
  5. Noah Samwel says

    December 4, 2013 at 2:57 pm

    Is it only me or has skrill(moneybookers) become the worst online processor? before they changed their name to skrill, withdrawals were processed and reached ones account within 24 hours. now, i have had two instances where i had to wait for 10 days to get money and in addition incur additional hidden charges. Walter, has this come to your notice? its very frustrating actually

    Reply
    • Walter Akolo says

      December 4, 2013 at 4:29 pm

      Hi Noah,

      Sorry for what you are going through.

      Imagine I have never heard of this! Have you talked to their customer care?

      Reply
      • Noah Samwel says

        January 22, 2014 at 1:36 pm

        Walter. you can try withdrawing from skrill and see how long it takes for the money to reach your account. but am more concerned about the charges. apparently there are now some hidden charges

        Reply
        • Walter Akolo says

          January 22, 2014 at 7:48 pm

          Hi Samwel,

          I’ll try and see how it goes. As usual I will send a report to all in case I notice any anomalies.

          Thanks

          Reply
  6. jesse says

    November 17, 2013 at 7:01 am

    @Jimsy
    the comments above are all mere truth because i had my friend who withdrew from equity on 30th and she really needed that money but can you imagine such a delay with no communication and most of equity staff not aware of the paypay staff??? its really annoying and thats why we need someone like Walter Akolo who is very updated and will share all what is happening.
    @Walter keep up the good job you are doing , it has really helped me personally and i believe so many other followers have benefited from your blogs.

    Reply
    • Walter Akolo says

      November 21, 2013 at 8:52 am

      Thanks Jesse

      Reply
  7. Philip says

    November 15, 2013 at 3:15 pm

    Everything is ok as usual..unless ones personal account has the problem. I withdrew funds on 5th and have gotten them today 15th Nov. May be they processed even on 14th.

    Reply
    • Walter Akolo says

      November 15, 2013 at 6:22 pm

      Yes, all’s well. I got my confirmation and explanation from Equity. I’ll be posting something about that later in the day.

      Reply
    • Walter Akolo says

      November 21, 2013 at 8:57 am

      Thanks Philip.

      Reply
  8. Ben Kairu says

    November 14, 2013 at 9:21 pm

    Equity does not even know what it is doing. It’s simply an attempt to rope in more clients and appear progressive. Their own staff are not even aware of this service, you talk to them about PayPal and they think you are some sort of fraud. Serious guys who earn considerable amounts of money online should avoid equity like the plaque. Go the Payoneer way. Get a Payoneer card and apply for a US Bank virtual account and link it. You’ll be surprised at how fast, efficient and affordable it is to get your money. Forget this Equity crap.

    Reply
    • Walter Akolo says

      November 14, 2013 at 10:42 pm

      Just talked to them and they had a certain hitch that I will talk about in tomorrow’s blog post.

      I will be giving Equity’s official position on that post.

      Thanks

      Reply
    • Walter Akolo says

      November 21, 2013 at 8:59 am

      Hi Ben,

      You really sound angry. Sorry for this. I believe Equity is now back to operations and things are working smoothly. Anyway, free country, people can use whichever method that works for them.

      Reply
  9. Jammo says

    November 14, 2013 at 8:11 pm

    I withdrew my money on November 1st 8:30 PM and I received my money within 5 business days on thursday 7th November 2013. Not 8 days 5 days minus weekends. But on September they had a delay and it took them 14 days to credit my account. I wrote personally to paypal and FNB because the problem was not at equity but it was at FNB south Africa. I kept on pressuring paypal till FNB transferred the money. Also its good to link your paypal account to visa card and verify it with the code provided by the bank at the statement.

    Reply
    • Walter Akolo says

      November 14, 2013 at 10:43 pm

      Hi Jammo,

      Yes, there have been ups and downs. I believe what people are asking for is consistency.

      My blog post tomorrow will be talking about their official position.

      Thanks

      Reply
    • Walter Akolo says

      November 21, 2013 at 8:59 am

      Thanks Jammo.

      Reply
      • jammo says

        December 5, 2013 at 12:15 pm

        I don’t know what is wrong but personally I receive cash in 5 days from the transaction date

        Reply
        • Walter Akolo says

          December 6, 2013 at 4:50 pm

          That’s really great Jammo. I hope they do that for everyone. So far so good though, it seems the issue is now in control.

          Reply
  10. mashaa says

    November 14, 2013 at 10:50 am

    Equity is incompetent especially with online transactions. Initially I was using their card to pay for my hosting fee at Hostgator but had to stop after they kept charging me and blaming the hosting company for that… after deducting 43k from my account in a spa of three days I went there and got a promise that my money will be back in 5 days after I was charged 500 for some forms I filled… Its now 1 year and no money…. Even with this paypal thing just avoid them until they know what they are doing..

    Reply
    • Walter Akolo says

      November 14, 2013 at 11:02 am

      Hi Mashaa,

      Sorry to hear what you are going through. I really hope Equity support is fixing this. Kindly try contacting them and let us know how it goes. 1 year is too long.

      Reply
  11. josef2013Josef says

    November 14, 2013 at 10:30 am

    Too bad sir, hopefully they will sort it out, banking is becoming very competitive and this could work to Equity’s advantage or disadvantage, watch KCB or Coop, hey may just pick up the idea

    Reply
    • Walter Akolo says

      November 14, 2013 at 10:40 am

      Hi Josef

      Yeah, it’s sad but I believe it will be fixed.

      Reply
  12. Steve Dan says

    November 14, 2013 at 9:46 am

    Walter,
    I have the same problem, poor interface with no confirmation page to tell whether it was successful or not!
    Poor follow up. Their systems do not keep information in their database. Simply, they can not tell when you withdrew or how many attempts. Or even whether there was a problem! Even an automated confirmation email is not there. Today I hit over two weeks and still counting!!!
    Walter, you can sell us KSH for our $$ please. I know you can and I want money. I have filled the payoneer, but I can not wait till they confirm.
    Kindly help!

    Reply
    • Walter Akolo says

      November 14, 2013 at 9:52 am

      Hi Steve,

      Thanks for your comment.

      I believe that Equity Bank is fixing these issues.

      I am sending you an email right now on the email address you have used on how I can help you withdraw.

      Thanks

      Reply
  13. lisa says

    November 14, 2013 at 8:56 am

    hey guys,

    I have used the equity PayPal withdrawal service 4 times. i did a transaction on 1st October and got the money on 23rd October. guys you will eventually get your money but not within the promised 5-8 days. The customer care employees do not seem to understand what PayPal is all about. as a matter of fact you have to explain to them.

    if your funds are stuck there, you just have to follow up, you can use facebook and you will receive the attention of the customer service.

    my recommendation is, use payoneer if you urgently need your cash and use equity servoces when you can afford delays.

    Reply
    • Walter Akolo says

      November 14, 2013 at 9:49 am

      Hi Lisa,

      Thanks for your update.

      Now, that’s a new one, a whole 22 days?

      It is strange that the customer care don’t seem to understand and the way they have advertised it on their website.

      The only good news is that no one loses their funds, it just delays. Let’s hope they fix their delays since this is an awesome system and a great addition to Kenya’s online scene.

      I like your advise, Payoneer for urgent cash, Equity when you can afford delays.

      Reply
  14. Paula Thayrow says

    November 13, 2013 at 6:54 pm

    Hey Walter, I certainly do appreciate your concern and the head’s up. However, I note with alarm you have not personally gone to make an inquiry both as a personal responsibility to your readers, and to ensure you have an official Bank position. The only data we have here is a handful of comments from a few random people whose motives we cannot necessarily ascertain. I would be careful about generally rushing to appear to be an authority. Some things are beyond the blogger’s jurisdiction. To try and be the ‘go-to’ customer care for a company the size of Equity is biting more than one can chew. Do get Equity’s official position. It will save you BIG TIME in days to come.

    Reply
    • Walter Akolo says

      November 13, 2013 at 7:44 pm

      Hi Paula,

      Thanks for your comment. Good to see you here.

      Those are not random commentators, I know some of them. Equity is actually addressing that position and as of now they have received their cash, though some 14 days after withdrawal.

      I am in communication with Equity and will post their official position as soon as they give me.

      Otherwise, thanks again and no worries at all, I will be the first one to report once that issue is fixed.

      Many thanks,
      Walter

      Reply
  15. Matts says

    November 13, 2013 at 6:02 pm

    hi Walter
    I transfered mine on 30th Oct but it reflected yesterday evening. i think there was something wrong with their system because this is a problem I only experienced the first time I used it.

    I made another transfer on 7th Nov lets wait and see how it goes of at all it was the system or not

    Reply
    • Walter Akolo says

      November 13, 2013 at 6:33 pm

      Hi Matts,

      Thanks for the information.

      Definitely there was a problem with their system.

      Even me the last time I used it took 9 days. You can also click here to see your other comment saying it took you 11 days.

      Please let us know how it goes with the one you did on 7th. I hope they manage to fulfill what they say – 5-8 days.

      Thanks

      Reply
      • Matts says

        November 14, 2013 at 10:33 pm

        hey Walter
        I am back again this time with somewhat good news. Yes the withdrawal that i made on 7th Nov has already reflected on my Equity account today 14th Nov this time within 5 days (minus weekend).

        I believe something must have gone wrong with their system because this is the system I use to withdraw from every week since August. All said and done may be they will try to up their communication especially when there is a system hitch because that’s what assures the clients that their money is safe no matter how long it takes.

        otherwise continue with the good work bro its also good to raise alarm when necessary. Some of us earn online cash the hard way.

        Cheers

        Reply
        • Walter Akolo says

          November 14, 2013 at 10:42 pm

          Hi Matts,

          That’s awesome news.

          In fact, I’ve spent some considerable time talking to an Equity Product Manager about this and he explained to me all that happened. All is well now.

          I will be giving more details on a blog post tomorrow.

          Thanks

          Reply
  16. theworldpicture says

    November 13, 2013 at 5:16 pm

    hi Walter thanx for the info,have a nice one……

    Reply
  17. Tim says

    November 13, 2013 at 4:42 pm

    Guys, Be careful while withdrawing your cash from a new system. I did it and it had good rates. I posted here and it was at 87/86 but then I better go a $5 dollars loss than have a loss of all my money. I mean , I better withdraw at $82 from Payoneer and I am sure about it. PAYONEER still remains my best until another option which must stand for 6 months with excellent reviews comes up. Thats when I might change from Payoneer.

    Reply
    • Walter Akolo says

      November 13, 2013 at 4:45 pm

      Thanks Tim. I can agree that Payoneer has been very consistent. Having used them for 2 years and they still have the same, if not better quality services.

      Reply
  18. Omande says

    November 13, 2013 at 4:37 pm

    I also made a withdrawal using the service on the 29th of October and am yet to receive my money. They started off on the right footing. I wonder what went wrong!

    Reply
    • Walter Akolo says

      November 13, 2013 at 4:43 pm

      Very sorry Omande for that. Kindly check and confirm if you’ve been sorted. Most are saying they’ve gotten after all this noise.

      Reply
  19. dennismokua says

    November 13, 2013 at 3:34 pm

    Did someone sell them the idea and leave to other business. I am laughing out loud although this is not a laughing matter. The idea was good, if it is not going to work it will be too bad.

    Reply
    • Walter Akolo says

      November 13, 2013 at 4:05 pm

      Thanks Dennis. The idea is still good, it just needs to be perfected so that it can meet it’s promise of 5-8 days. I am still looking for someone who has gotten their cash after 5 days.

      Reply
  20. Erastus says

    November 13, 2013 at 2:52 pm

    I am glad i have received my money today after a long wait. Hope they have fixed the error.

    Reply
    • Walter Akolo says

      November 14, 2013 at 11:14 am

      Thanks for the update Erastus. It seems like most people have received. I hope the time thing gets sorted ASAP.

      Reply
  21. writerfelixa says

    November 13, 2013 at 2:46 pm

    Very few of their branch staff seem to know what PayPal is. Truly frustrating talking to them. And the phone customer care will not give you the name or a particular office to go to for personal assistance. E-Pay still remains too expensive but they are very reliable

    Reply
    • Walter Akolo says

      November 13, 2013 at 4:06 pm

      Yeah Felix, that’s the funny thing. In fact in this one, they weren’t informed that there was a problem in the system, so seemed confused when contacted.

      Reply
  22. Benjamin says

    November 13, 2013 at 2:10 pm

    I believe Equity should up their game. I thought they employed but the best brains in IT!

    Reply
    • Walter Akolo says

      November 13, 2013 at 4:06 pm

      They do have an awesome IT team but something seems to be wrong somewhere. Yes, they need to up their game.

      Reply
  23. Calvin says

    November 13, 2013 at 1:54 pm

    thanks for the update, mine (30th October) is now there too (after 2wks of waiting). am so not using their service again, unless it proves beyond reasonable doubt, that it can qualify to be in the horse race. I could walk to FNB in South Africa and back before the cash reflects in my account. Quite unfortunate. This is the 21st century; technology should make processes faster, not stall them. Walter the equity thing is a NO DEAL for me

    Reply
    • Walter Akolo says

      November 13, 2013 at 4:07 pm

      Good to hear you have been sorted. I will be following up on this and once it is back on track I will let everyone know as usual.

      Reply
      • Millicent says

        November 13, 2013 at 10:31 pm

        Yes I was. I believe feedback counts for any company who genuinely want to improve their service. It’s funny how some choose to take a step back. We all wish that the service works better and we (customers) and equity shall be all the merrier. Much of what goes wrong is about people noticing stuff and choosing to remain mum. Speaking up does help.

        Reply
        • Walter Akolo says

          November 13, 2013 at 10:36 pm

          Yeah, it really does help. Just today, most of the affected have been sorted.

          Reply
  24. Millicent Njue says

    November 13, 2013 at 1:25 pm

    I am one of the jinxed 29th victims. I have been calling equity last few days with no tangible expalanation from them. I think they got into this hurriedly since noone has a worthy explanation to now. I have just had them call me to inform me that all is well now and cash is in. Wiser, by all means yes! It is just pathetic, the way they do things!

    Reply
    • Walter Akolo says

      November 13, 2013 at 4:10 pm

      Hi Milli,

      That’s the goodness of making noise :). Everyone seems to be sorted by now. Let’s see if guys will start receiving their cash after 5-8 days.

      Reply
  25. Jimsy says

    November 13, 2013 at 12:55 pm

    Hey, the service is UP and WORKING. I can confess…I’ve used it a lot of times…The withdrawals on 29th Nov had a hitch…which I hear has been cleared…Check your monies on Thursday!! Cheers na Walter uwache kuharibia hii maneno…Equity are the only guys who do PayPal in this REGION. Lets give it to them….They’ve been awesome…

    Reply
    • Walter Akolo says

      November 13, 2013 at 4:04 pm

      Hi Jimsy,

      Thanks for your comment.

      To stall does not mean that something is not working, it means it is either postponed or not working at the pace it should.

      Equity’s site says it takes 5-8 days. It almost never takes that time, mostly 9-11 days. However, this one delayed for two weeks and customer support was not helping those affected…therefore the big question arose.

      Go to my search box and search for “Equity”. I have priased them numerous times for their services. The thing is I have to be neutral and truthful and this time they messed up.

      Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Recent Posts

  • The Ultimate Guide to Referrals for Freelancers
  • 50 Best Places to Find Paid Freelance Writing Jobs (Even if You’re a Newbie)
  • These 6 strategies got me 4 clients as a beginner in June 2021
  • Book Review: 10 Steps to Freelancing Online by Daniel Ong’era
  • Insider Secrets to Jump-Start (and Run) A Successful Freelance Writing Career
  • 5 Lessons COVID-19 Has Taught Me as Freelancer
  • Freelance Writing Tips for 2022 – Not Easy but Simple
  • Question and Answer Session with Walter Akolo
  • I Want to Be a Writer: How Long Does It Take to Learn Article Writing?
  • Freelance Writing: From Zero to a Decent Side-Hustle
Follow @freelancerkenya

Archives

  • February 2022
  • December 2021
  • July 2021
  • May 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • July 2020
  • April 2020
  • March 2020
  • February 2020
  • September 2019
  • August 2019
  • July 2019
  • May 2019
  • March 2019
  • February 2019
  • November 2018
  • October 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • January 2018
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • March 2017
  • February 2017
  • January 2017
  • December 2016
  • November 2016
  • September 2016
  • August 2016
  • May 2016
  • April 2016
  • March 2016
  • February 2016
  • December 2015
  • November 2015
  • July 2015
  • January 2015
  • September 2014
  • June 2014
  • March 2014
  • February 2014
  • December 2013
  • November 2013
  • September 2013
  • August 2013
  • July 2013
  • June 2013
  • May 2013
  • April 2013
  • March 2013
  • February 2013
  • January 2013
  • November 2012
  • October 2012
  • September 2012
  • August 2012
  • July 2012
  • June 2012
  • May 2012
  • April 2012

Copyright - FreelancerKenya © 2022. All rights reserved.